Health & fitness · An AllSet Solutions use case
You lose members one
chat bubble at a time.
How do you lose a member? Gradually, then suddenly. Suddenly is the cancellation email. Gradually is the empty court, the shower moan running since March, the PT going quiet. Every one a five-minute save, if you could see it.
But it all happened in SMS, iMessage, WhatsApp and Instagram.
That's why an AI receptionist won't fix it.
It answers one door. The conversations are everywhere. Handle them, and reception stops being a switchboard and becomes a concierge again.
What we do
The chat is everywhere.
Most of it is out of sight.
Our job is the bridge. We manage the conversations where they already happen and drive the actions straight into the booking, membership and staffing systems you already own. We are not selling new software. Your systems are fine. They just never hear what the chat knows.
Some clear examples.
The impact
What that is worth to you.
Three numbers you know. The rest comes from published industry research, and the workings are there if you want them.
Every year, across 10 sites
£338,400
Members kept
200
£96,000
a one-point lift in retention
Members signed
450
£216,000
enquiries answered instead of missed
Manager days back
160
£26,400
cover and compliance chasing, handled
UK average is about 40 pounds.
How we do it
A service, not another app.
Managed chat ops, run on our technology, the way you would buy cleaning or security.
Discovery
We find where the conversations are happening, which systems you run and where the pain points are. One to three clubs, talking to the duty managers and instructors, not the exec team. You get the map, the cost, and the highest-value use case to start with. Yours to keep either way.
MVP
We take that use case live and run it. A working MVP that demonstrates the value inside six months, with one number to judge us on.
Roll out
More use cases across the same sites, then the same use cases across the rest of the estate.
Your channels, our compliance
You own the numbers and accounts. We operate them, and we carry the regulatory side: carrier registration, RCS for Business, iMessage for Business, consent and opt-outs. A fixed service fee, with messaging billed at cost. Your channels, your bills, both numbers visible every month.
Open by design
Anyone in a channel can open the monitor page and see what is stored and every action taken. A team that feels watched moves somewhere else, and then you are paying to watch an empty room.
Trusted gradually
New workflows run human in the loop. AllSet proposes, your person approves. Once it has earned it, it acts and anyone can review.
Proven underneath
This is the technology behind allset.chat, years inside WhatsApp and Instagram handling real bookings and payments for service professionals.
Book the week.
One week, one to three clubs, fixed fee. A map of the conversations your club runs on, and a number on what they are costing you.
Book a discoverySources: PerfectGym retention analysis · Gymdesk membership statistics 2026 · Health Club Management 2025 · industry PT attrition estimates